New Conversational AI Features Pack

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Learn about our
success case with L'Oréal

NTT DATA with its Conversational AI platform, has created L'Oréal's virtual assistant to revolutionize the shopping process and take communication with its customers to another level.

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Unlock the power
of GenAI with Conversational AI

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NTT DATA named by
Everest as a Major
Contender in
Conversational AI

Everest report

Why Every
Contact Center Needs
Conversational AI

Analyst Connection

What is
Conversational AI?

Conversational AI is an enterprise platform for creating and managing virtual assistants, using artificial intelligence with Generative AI capable of understanding and delivering hyper-personalized responses to users.

Able to deploy across a wide variety of digital channels: WhatsApp, Instagram, call center, web, mobile, chatbots, teams and more. It significantly reduces the cost and time required to create virtual agents, so helping brands better serve their customers any time, via any channel and in any language.

Product Brief

Conversational AI for multiple industries

Banking

Conversational AI helps financial companies to improve their services through conversational AI, automate processes with scalability
Telecom

Telecommunications users are increasingly demanding. Take advantage of eva's capabilities to meet their expectations.
Insurance

Conversational AI is gaining importance in the insurance sector, which has many points of contact with its customers.
Healthcare

Conversational AI is an excellent artificial intelligence solution that provides healthcare organizations with a true digital transformation
Consumer Products

Conversational AI focuses on employees, companies, and final customers to improve the experience.
Travel

With Conversational AI, it is possible to provide a unique experience for travelers throughout their trip, on the channel of their choice

Conversational AI Solutions

Conversational AI Benefits

Use conversational AI to understand written and spoken dialog accurately and at scale, so improving the experience and reducing the cost of enterprise customer service and help desk operations.

Improve customer
experience

Reduce Cost

A truly scalable
solution

Increase sales

20M

Conversational AI process more than 20 millions interactions per month

91%

Up to 91% of retention

96%

Up to 96% of accuracy

Connect with your customers
through several channels

cognitive
contact center

instagram

google
home

facebook
messeger

microsoft
teams

web

appchat

IVR

our partners

Get started with Conversational AI

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Harmony boost

Conversational AI is part of Syntphony, the orchestra where business solutions come together to surpass themselves as performers in perfect synchrony.

Syntphony offers an ecosystem in which Conversational AI´s potential is multiplied to help organizations have greater power to deploy their business strategies.