NTT DATA is proud to announce its inclusion in the newly released IDC ProductScape report, “Worldwide General-Purpose Conversational AI Platforms, 2024.” This recognition highlights NTT DATA’s innovative contributions to the conversational AI landscape, particularly through its flagship offering, Syntphony Conversational AI. As part of NTT DATA’s Composable Platform Syntphony, this Software-as-a-Service product empowers organizations to automate conversations using AI Agents and Virtual Assistants, seamlessly integrating with Meta WhatsApp and other digital channels.
Driving Innovation and Efficiency
Syntphony Conversational AI is designed to enhance operational efficiency by enabling the creation, deployment, monitoring, and operation of AI-driven interactions. It supports outbound campaign management, automates phone calls and call centers, and incorporates advanced AI technologies such as RAG and LLMs for improved automation in contact centers. The platform’s LiveAgent console allows human agents to manage escalated conversations effectively, while API integration and low-code tools facilitate rapid deployment across PaaS and on-premises environments.
Key Differentiators and Global Reach
NTT DATA stands out with its flexible pricing options, including multiyear contracts and bespoke models, allowing customers to start with a POC or pilot. The platform’s multilingual capabilities, supporting over 53 languages with accurate accents, enhance its appeal for international expansion and global enterprises. With a market presence spanning 16 countries and serving 70 large corporations across various sectors, including telecom, banking, insurance, healthcare, and more, NTT DATA continues to lead in delivering transformative conversational AI solutions.
Explore the Full Report
We invite you to download and explore the IDC ProductScape report to gain deeper insights into the capabilities and competitive landscape of conversational AI platforms. Discover how NTT DATA’s Syntphony Conversational AI is shaping the future of automated interactions and driving business success.
