Following a comprehensive evaluation of strategies and capabilities, IDC has positioned NTT DATA in the major contender’s category in its IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment.

Thanks to our customers, we have been featured in Gartner Peer Insights "Voice of the Customer" as an Aspirant, highlighting our sales experience, support, enterprise platform capabilities and development.

NTT DATA has been named a Major Contender for the second consecutive time in Everest Group's Conversational AI Products PEAK Matrix® Assessment 2023 report, thanks to the eva platform, powered by GenAI, as one of the strongest vendors in the market.

Forrester has added our NTT DATA eva product, powered by GenAI, to its list of 30 recommended vendors offering Conversational AI solutions for customer service in Q4 2023. We invite you to read this report to understand the value we offer in the market today.

Ashish Chaturvedi, HFS practice head, has created the report highlighting NTT DATA's alliance of its eva conversational AI platform with GenAI, eva, to reimagine CX for L'Oréal. An innovative approach to digital e-commerce.

This year’s PEAK Matrix® Assessment evaluates 26 global Conversational AI vendors. Everest Group have analyzed market impact, vision and capability to deliver services. NTT DATA ranks as one of the strongest vendors in market impact and one of the top 10 Conversational AI vendors.

By answering the questions of what is conversational AI for Contact Centers, and what are its benefits and best practices, Hayley Sutherland seeks to show how important and convenient Conversational AI for Contact Centers is.