Functionalities GenAI

Supercharge your agents with the power of Generative AI

Redefine what your agent can do!

Our versatile Gen AI features go far beyond simple content generation, empowering your agent to deliver dynamic responses, classify intents, analyze data, detect emotions, and customize interactions based on input—formatting content and more, all in real-time!
Whether you're in customer support, marketing, or e-commerce, these capabilities transform your agent into a multi-functional assistant that truly understands and adapts to your customer’s needs.

Unleash your agent’s potential with advanced features.

Versatile. Dynamic. Intelligent.

With Prompt Cell, your agents can generate personalized troubleshooting steps or even suggest product recommendations in real time, all based on the customer’s inquiry. Or even dynamically suggest product descriptions and reviews, making the experience feel more like a helpful assistant than a standard automated tool. 

The beauty of Prompt Cell lies in its versatility. By embedding it into your conversation flows, you can enhance the customers’ experience by leveraging dynamic, on-demand generation. The best part? It’s easy to use, even for users with limited technical expertise.

Faster knowledge base creation and training!

Generate automatically a list of context-related utterance examples for each intent, enriching your knowledge base and streamlining the development of your agent tailored to your needs.

This tool significantly enhances the training and learning process by providing context-specific examples that reflect real interactions. This targeted approach allows teams to quickly identify potential gaps in the knowledge base and refine intent recognition, ensuring that the agent understands and responds accurately to diverse inquiries.

No training, just results… In real-time!

Say goodbye to lengthy training sessions! Zero-Shot Learning delivers spot-on intent classification with minimal setup. Using smart, pre-trained models, it quickly understands and responds to new data, cutting costs and speeding up development.   

From day one, a Zero-Shot LLM model enables your agent to immediately comprehend new topics, without any pre-training. This feature eliminates the need for manual setup, allowing you to handle diverse user queries, streamlining implementation and boosting efficiency, ensuring your agent can navigate even the most unexpected conversations with ease in real-time.

Meet your own writing wizard!

This intuitive and helpful tool allows you to generate content, improve writing, and refine messages to perfection! From shortening text for quick clarity to expanding ideas for deeper engagement, our platform becomes the ultimate assistant, ensuring every interaction is polished and professional.

With a single click, you can also change the voice tone to adapt responses to fit any situation. Whether it needs to be friendly, formal, or somewhere in between, this flexibility creates a more relatable experience for users, fostering connection and trust. This level of flexibility ensures that users receive clear, concise, and engaging information.

Make every interaction feel special!  

Why settle for the same old responses when your agent can adapt its tone and style to fit any situation? Generate alternative ways of expressing ideas and keep conversations lively and tailored to your customers' preferences based on the context of the conversation. Whether it’s a friendly chat or a more formal exchange, your agent can easily switch things up, making every interaction feel unique and relevant.

By adding a dash of variety to the replies, messages feel more relatable, fostering trust and connection. This adaptability ensures that responses resonate, making them feel understood and valued.

Benefits our Gen AI capabilities can bring to your agent

AI-generated Responses

Text Improvement in one click

Dynamic Rephrasing

Intent Classification 

User Guide

For more information and insights, be sure to check out our documentation!

Go to User Guide

Get Started with Syntphony Conversational AI

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