Power of
Conversational AI
Agents

Syntphony Conversational AI Agents

Agentics represents a new paradigm in conversational AI, moving beyond traditional virtual agents that often rely on rigid scripts. This innovative approach allows for the creation of AI agents capable of engaging in complex, fluid conversations, significantly enhancing user experience.

Syntphony Conversational AI
New Feature Pack

Expand your global audience and gain greater control with this powerful update, introducing Multilingual Agent and Logs viewer for real-time insights

Multilingual Agent
Real-Time Logs

Multilingual Agent

Now, your agents can understand and respond in 88 languages in runtime, making global engagement effortless. With seamless integration into our other Gen AI tools like rephrasing, Zero-Shot learning, and Knowledge AI, this feature sets a new standard for personalized interactions across any language barrier!

Real-Time Logs

A full breakdown of each conversation, giving your team real-time error visibility, detailed execution insights, and advanced testing capabilities. It’s everything you need to streamline troubleshooting and fine-tune your agents with precision!

The power of our
Conversational AI platform

Generative AI

Conversational AI powered by Generative AI enables close to 100% user understanding and provides hyper-personalized, context-aware responses. GenAI Cell is an innovative module that integrates Generative AI services, enhancing Conversational AI's capabilities to a whole new level. It enables to identify intent, classify content, generate responses, and provide accurate and contextualized answers.

Dialog Manager

Dialog Manager is where you can easily build and manage bots. Dialog Manager is a visual interface where every element that makes a bot is visually represented, making building and managing a bot hassle-free. Here you can create a bot from scratch in minutes, build complex conversational flows with powerful tools and manage multiple virtual agents in a simple, clean and intuitive interface, to really focus on the content. Easier bots are better bots.

Knowledge AI Context

Experience smarter interactions with our enhanced Knowledge AI. With improved context management capabilities, our virtual agent now delivers more accurate and assertive responses, understanding the relationship between consecutive user inputs for more meaningful and effective conversations.

Analytical Dashboard

We are happy to announce that we will now have a dashboard with KPIs that will help you measure the performance of your Virtual Agent and continue to improve it. With a magical visualization, you will be able to analyze if you are achieving your business goals.

Voice Cloud

Conversational AI is designed to enhance the user experience through voice interactions, enabling an enriched IVR and taking communication to another level. Voice cloud automates calls, reduces traffic to agents, keeps dialogs open and resolves queries instantly without menus, options or keyboards, and provides th ability to ask frequent questions without direct contact with an operator

Other features that will
elevate your experience

Funnel Charts

The new Tags Funnel will help you better understand the conversation journey, drop-off points, and A/B testing.

Tags Funnel enables you to track and analyze the customer journey based on tags used within the Dialog Manager. The tags can be used in cells (intents, entities, services, rules, code, input, etc.), flows, and Automated Learning (questions).

Digital Human

Digital personas can help customers in many ways:

Scale customer service.
Boost sales with conversational commerce.
Increase ROI with conversational marketing.
Experience the power of digital personalities.
Experience a customizable digital persona.

Zero Shot

It leverages state-of-the-art linguistic modeling (LLM) technology to classify intentions with exceptional accuracy, just from the name and a description of the intention to classify the intention, without the need to create expressions. By using this advanced machine learning technique, we have significantly improved the accuracy and speed of intent classification, ensuring that the right knowledge is provided at the right time, every time.

Rephrasing

Contextualized responses for improved communication. With our enhanced LLM-based runtime rephrasing feature, the virtual agent can now take into account the context of the conversation and rephrase the configured response accordingly, ensuring a more dynamic and human interaction tailored to your specific needs. Set the level of creativity of the response variation and the amount of context you wish to use, between 1 and 5 previous interactions. It is also possible to restrict words in case you want to avoid a specific word in the rephrasing.

Answer assist

Create answers from a prompt, you can also shorten an answer, lengthen it, correct its grammar and add a tone to it. This feature allows you to create the virtual agent's answers effortlessly and creatively. It will be possible to write a simple instruction as a question, add a tone of voice and the content will be generated using LLM. With a single click, you can shorten an answer, expand it, improve the wording, correct spelling and grammar, or even add a specific tone of voice.

NLP

NLP is NTT DATA proprietary Natural Language Processing (NLP) engine. It combines the powerful intent and entity recognization with the latest technologies in privacy protection.

NLP now supports multiple languages: Japanese, Italian, German, Catalan, Galician, Romanian, French, Dutch, Thai

and more