Syntphony Conversational AI Agents
Agentics represents a new paradigm in conversational AI, moving beyond traditional virtual agents that often rely on rigid scripts. This innovative approach allows for the creation of AI agents capable of engaging in complex, fluid conversations, significantly enhancing user experience.
Syntphony Conversational AI Agents
New Feature Pack
Agentics is a new feature in Syntphony Conversational AI that aims to transform communication through autonomous AI agents, enabling more dynamic and engaging interactions between users and intelligent systems. Agentics boasts several key features:
Multiple AI Agents
Each agent is designed for specific roles, enhancing their ability to perform tasks such as natural language understanding and information retrieval.
Persona
Agents and supervisors can be given a personality to deal with specific cases and offer more personalized responses depending on the characteristics of the user with whom they interact. At the same time, being able to assign a personality to everyone can ensure a cohesive conversational tone.
Orchestration Hybrid System
By combining NLU flows and Agentics, it is possible to achieve a hybrid model without discarding years of work done in a virtual agent. With NLU-First and Agentic-First models, it is possible to manage the interaction to be handled by intent-based flows or to be classified and treated directly with generative responses.
Knowledge Management
Incorporates organization-specific data to enhance the relevance and accuracy of responses.
The power of our
Conversational AI Agents platform
Agentics
Agentics represents a new paradigm in conversational AI, moving beyond traditional virtual agents that often rely on rigid scripts. This innovative approach allows for the creation of AI agents capable of engaging in complex, fluid conversations, significantly enhancing user experience.
Real time speech and Voice Activity Detection
Introducing our latest advancements in real-time speech and voice activity detection, designed to enhance communication experiences across various applications. Our Realtime API enables natural conversations, allowing developers to create engaging interactions without the complexity of multiple systems. In addition, with Voice Activity Detection (VAD) it is possible to identify the presence of the human voice during conversation, which improves the accuracy of voice detection.
Knowledge AI
Collections and new configuration parameters in the Knowledge AI: To improve the organization and accessibility of various information sources, we offer Collections that allow users to categorize information by topic. This feature will simplify the consultation process and enable the generation of specific responses for Agentics. When users upload a new document, they can select the Collection to add the document or create a new Collection.
Generative AI
Conversational AI powered by Generative AI enables close to 100% user understanding and provides hyper-personalized, context-aware responses. GenAI Cell is an innovative module that integrates Generative AI services, enhancing Conversational AI's capabilities to a whole new level. It enables to identify intent, classify content, generate responses, and provide accurate and contextualized answers.
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Dialog Manager
Dialog Manager is where you can easily build and manage bots. Dialog Manager is a visual interface where every element that makes a bot is visually represented, making building and managing a bot hassle-free. Here you can create a bot from scratch in minutes, build complex conversational flows with powerful tools and manage multiple virtual agents in a simple, clean and intuitive interface, to really focus on the content. Easier bots are better bots.
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Other features that will
elevate your experience
Multilingual Agent
Now, your agents can understand and respond in 88 languages in runtime, making global engagement effortless. With seamless integration into our other Gen AI tools like rephrasing, Zero-Shot learning, and Knowledge AI, this feature sets a new standard for personalized interactions across any language barrier!
Real-Time Logs
A full breakdown of each conversation, giving your team real-time error visibility, detailed execution insights, and advanced testing capabilities. It’s everything you need to streamline troubleshooting and fine-tune your agents with precision!
Analytical Dashboard
We are happy to announce that we will now have a dashboard with KPIs that will help you measure the performance of your Virtual Agent and continue to improve it. With a magical visualization, you will be able to analyze if you are achieving your business goals.
Voice Cloud
Conversational AI is designed to enhance the user experience through voice interactions, enabling an enriched IVR and taking communication to another level. Voice cloud automates calls, reduces traffic to agents, keeps dialogs open and resolves queries instantly without menus, options or keyboards, and provides th ability to ask frequent questions without direct contact with an operator
Zero Shot
It leverages state-of-the-art linguistic modeling (LLM) technology to classify intentions with exceptional accuracy, just from the name and a description of the intention to classify the intention, without the need to create expressions. By using this advanced machine learning technique, we have significantly improved the accuracy and speed of intent classification, ensuring that the right knowledge is provided at the right time, every time.
NLP
NLP is NTT DATA proprietary Natural Language Processing (NLP) engine. It combines the powerful intent and entity recognization with the latest technologies in privacy protection.
NLP now supports multiple languages: Japanese, Italian, German, Catalan, Galician, Romanian, French, Dutch, Thai
NLP now supports multiple languages: Japanese, Italian, German, Catalan, Galician, Romanian, French, Dutch, Thai
The Major Advantages of Using Agentics in Intelligent Conversations
Agentics offer great advantages in their use, among them we can find:
By generating responses based on the context of the conversation, Agents ensures that interactions are tailored to individual user needs.
With specialized agents for different topics, Agents improves the management and understanding of complex inquiries.
